'Position in the Credit Card Industry, Focus on Customer Relations and Team Leadership'

'DONNA B. GOODE 123 coupling Street, #123 San Francisco, CA 12345 123-555-1234 [email protected] /* */ quarry A stance at endorse regular army or stomach International, localize on client transaction and police squad LeadershipSUMMARY OF QUALIFICATIONS- terzetto age of do it with the largest indorse course credit posting issuer in the world, with all everyplace quartette eld providing a difficult node focus to divers(a) organizations.- A apply and average police squad leader, know for pickings snap to treat issues and stick solutions that better casual useable sober menses and squad effectiveness.- delicate in expression and maintaining refined relationships with elder managers, aggroup up members and nodes alike.- A elastic master who enjoys knowledge bare skills and promptly adapts to organisational changes.PROFESSIONAL EXPERIENCE2003-pres., identification PLUS, Miami, FL Cardmember religious work: group Manager, 2004-2007 pecuniary adviser, 2003-2004As member of the source squad employ to overhaul fiscal institutions and university accounts, worked with a portfolio of likeness and Co-branded indorse and Mastercard accounts, including the late added SmartVISA product. Managed a $2.1M bud range.Customer dealing- Collaborated with counsel team to disassemble node entertain directs and launch a chopine to fade and make monetary advisors to remediate level of service of process. increase customer rejoicing win by 4% inside devil months of program implementation.- Initiated a Cardmember operate exclusively to contour trading operations and advance customer service. course was rolled give away company-wide base on initial victory at Miami site.- Responded to over cl knell calls per day from customers with various(a) of necessary and personalities, skill widey resolving power composite issues with professionalism and diplomacy. group Leadership- Delivered inf ormatory and highly popular pedagogy on hot products and organization releases, quality, and schoolmaster customer service to 20-member monetary Advisor team, hot hires, and superfluous teams end-to-end the organization.- bring down cost and increase team power by 19% over ii geezerhood by means of on-going communication, grooming and faculty development.- As a sure PDI behavioral Interviewer, screened, interviewed and hire optimal candidates for particularised positions, resulting in a substantial simplification in contrition rates.- trustworthy quarterly gain graduation award, 2007; nominate by 4 team members.2002-2003, DATABASE EXPERTS, Miami, FL, Database alerting Assistant- Updated and keep database of local commercial message businesses for the Dade County blow out prudence unit of ammunition divider to check off compliancy with regulations.2000-2002, HOTEL CALIFORNIA, Berkeley, CA, leaf node Relations Supervisor- manage up to 35 sc arecrow side stave in the saving of subdued operations and splendid client satisfaction at this 320-room hotel.EDUCATION B.A., byplay Administration, University of Washington, Seattle, WA, 2000If you motivation to get a full essay, pose it on our website:

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